Director, AI & Automation
May 2026 – PresentFrontier Door & Cabinet
- • Rolled out Claude Enterprise company-wide, enablement first, then stood up an internal chat platform and a multi-vendor model gateway behind company-owned identity, logging, and cost controls, with a model and vendor strategy that ensures the company is never locked in.
- • Shipped a defect tracking app for operations, a warehouse forecasting dashboard, a door configurator that produces bills of materials, and a work-tracking board in Microsoft 365, all on Power Platform and Azure; now rehosting an AI estimating takeoff tool.
- • Created a version-controlled data layer in Dataverse with Fabric and OneLake, managed as code; mapped an ERP with no documented API and automated workflows across SharePoint, OneDrive, and meeting capture, with a full Digital Thread as the north star.
- • Launched a citizen developer program where the people closest to the work build with AI; now building the agent-driven pipeline that promotes their tools into architected software, with a governed source of truth for each tool's data so the foundation grows from real demand. Two checks stay human: what a tool does, and that its rebuild matches.
- • Stood up an Azure landing zone with containerized services, Key Vault for every secret, least-privilege Entra ID identities with a tested kill switch, and a team password manager, with static analysis and secret scanning on every push; now hardening the supply chain.
- • Published an AI & Automation Hub on SharePoint, a public work board showing every initiative's status, a company knowledge base, and a design system for everyone who builds at the company, so the executive team sees what is built, why, and where it stands.
- • Established an AI-native engineering practice: agentic development with written decision records for every architectural choice, independent multi-model review before anything irreversible ships, skills and templates that encode how software is built, and AI standards adopted with IT. The practice is the product.
Business Process Analyst
Jan 2022 – Apr 2026Blue Origin
- • Partnered with engineering, operations, and leadership to define and optimize end-to-end business processes for the Engines business unit, enabling scalable and efficient delivery of technical products and programs.
- • Led requirements gathering, process mapping, and stakeholder alignment for the Engines Build Manifest tool, directly supporting product development and lifecycle management.
- • Developed and implemented a process maturity model and roadmap, driving continuous improvement and supporting the adoption of new technologies and systems.
- • Conducted gap analyses and provided actionable recommendations that informed product roadmaps and operational strategies for mission-critical programs.
- • Evangelized BPMN 2.0 and best practices across the organization, fostering a culture of process excellence and data-driven decision making.
Business Process Analyst
Nov 2017 – Dec 2021Chelan P.U.D.
- • Pioneered a comprehensive process management function, crafting roadmaps, risk assessments, and models to guide organizational improvements, including renewable energy projects and high-load systems. Results included adopting ERPs with enterprise architectures instead of inefficient manual process changes and complicated organizational change management projects
- • Drove process maturity through actionable insights, leveraging data visualization tools such as Tableau and Power BI for project outcomes in utility infrastructure and energy systems
Technical Product/Project Manager (ERP Systems)
Jan 2016 – Oct 2017Microsoft
- • Managed the team's work structure, burndown tracking, and dependencies, using both Visual Studio Online (customer-side) and MS Project (vendor)
- • Collaborated with value-stream and scrum leads, and technical project managers, to define and model process and inform users' change impacts. This resulted in informed change management strategy and a smooth transition of process to align with SAP out-of-the-box processes
- • Worked alongside clients to create and execute a user-centric system adoption strategies for various projects, including a worldwide SAP implementation impacting 21,000+ global employees, across multiple project and product management roles
Technical Product/Project Manager
Jul 2011 – Jan 2016Mosaic
- • Managed boutique mobile, onsite, and cloud-based SaaS app design and definition, and responsible for the full SDLC project, from requirements to support, for customized performance improvement and knowledge management software
- • Supported organizational change programs by delivering training strategies, curriculum, courseware, custom software solutions, and training facilitation
- • Project revenues ranged from $20K - $3M
- • Conducted front-end training needs and occupational analyses, consulted on program management, created workshops, and developed program management models to ensure client success with their organizational development programs
- • Developed solutions with metrics aligned to business needs. Programs delivered impacted 15 client organizations, in multiple business functions, including safety and compliance, finance & accounting, customer service, projects, supply chain management, operations, human resources, procurement, business intelligence, etc
Multiple Positions
Jan 2002 – Dec 2011U.S. Coast Guard
- • Master Training Specialist (2009-2011)
- • Training Program Manager (2005-2009)
- • Telecommunications Center Supervisor (2002-2005)